Catering Policy

PRE-SELECTED CATERING MENUS

 For catering packages ordered through the "Build-A-Series" of pre-selected menus available on our website, the full amount is due at checkout. These menus are not   customizable beyond the options on the form with the exception of leaving certain ingredients out for allergy reasons. Individual items/dishes cannot be swapped for other unlisted items/dishes. For dietary accommodations, please choose the pre-selected menu options best for your specific diet or request a custom quote.

DEPOSITS

Your deposit equals half the cost of your event. For custom quotes, a deposit of half the cost of your event is required. If you decide to cancel, part or all of your deposit can be kept as a cancellation fee.

CANCELLATION POLICY

 If you have to cancel your event after making a payment, the process goes as follows: If you cancel 30 or more days out, you will be given a full refund. If you cancel between 29 and 15 days out, we will keep $250 of the deposit as your cancellation fee. If you cancel in 14 days or less, your full deposit is kept as your cancellation fee.

TO HOLD OR SECURE AN EVENT DATE

A deposit must be made of at least half of your quote to hold your event date.

RUSH CATERED EVENTS

An additional $50 per guest charge will apply to rush catering for events happening within 7 days. This fee increases to $100 per guest for same or next day rush catering. 100% payment is due at the time of booking any rush catered event.

DIETARY ACCOMMODATIONS

Please submit any allergies, dietary restrictions, likes, or dislikes with your initial order. There is no charge for dietary accommodations requested at the time of initial order. Changes made after the menu is set will be subject to the custom menu approval & changes fee schedule listed in the next section below.

CUSTOM MENU APPROVAL & CHANGES

 Any requests made within 72 hours of the event date can not be guaranteed to be honored. However, if at all possible we will attempt to meet your requests and any applicable fees/costs will be applied.

KITCHEN STANDARDS

For all catered events we require kitchens to be clean and sanitized before meal preparations can begin. Sinks must be free of dishes and tables cleared of personal items if they will be set for service. Countertops must be cleared and provide direct/open access to at least one wall outlet. A trash can with a fresh, empty trash bag must also be in or near the kitchen and easily accessible to the catering team. Kickin' Flavor is not responsible for time delays as a result of kitchen standards not being met.

CATERING PROPERTY

If you or a guest damage any property belonging to the catering team, you will be billed for the full price of the item to be replaced.